"The Magic of Dialogue" (1)

I've just started reading Daniel Yankelovich's "The Magic of Dialogue" (Simon and Schuster, New York, 2001). This book was recommended by a friend of mine with a keen interest in reconciliation and the uses of dialogue in those very difficult situations. However, this book aims to give "special attention" (p14) to the use of dialogue in businesses and organisations with similar structures to businesses.

Like Gaul, the book is divided into three parts:

• Why dialogue's necessary.
• How to do it.
• Where else to do it (including an intriguingly named final chapter about the "struggle for the soul of America").

Watch this space.